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Lost in the Mail

That's an excuse not commonly accepted when paying by Cheque. Imagine your Medical Records regarding Mental Health Assessments from Psychologists, Psychiatrists and the like. That's the excuse they gave and and that kind of thing has to change. Medical Records should be fully available online, just as CRA Income Tax Files are.

Furthermore, the patient should be able to state his recording of the visit. You often need at least two sides to a story to tell the Truth. In an Industry Rampant with Fraud, I think that would wise.  Online files, Doctors records, with a Patient being able to input his words to.

Otherwise, these people have too much control over a Person.